1. No Refunds

At Benang Istanbul House, we operate a strict No Refund policy. Once an order has been processed and shipped, refunds are not permitted, except in cases where products are damaged upon delivery.

2. No Returns or Exchanges

Due to the nature of our products and to ensure the highest standards of quality and hygiene, we do not accept returns or exchanges. Please ensure that you carefully review product descriptions, sizing guides, and images before making your purchase.

3. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within [5] days of receiving your order. You must provide clear photographs of the damage, and upon verification, we will arrange for a replacement at no additional cost.

4. Cancellation Policy

Orders cannot be cancelled once they have been processed. Please ensure that you check all details before confirming your purchase.