Terms and Conditions

1. Introduction

Welcome to Benang Istanbul House. By accessing our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. Payment and Pricing

All prices are listed in Malaysian Ringgit (MYR). We reserve the right to modify the prices of our products at any time without prior notice.

3. Shipment Charges

  • A shipment charge of RM6.80 will be applied for all orders with a total product price below RM300 within Peninsular Malaysia.
  • Orders with a total product price of RM300 and above will qualify for free shipment within Peninsular Malaysia.
  • Shipment to other regions will incur additional charges, which will be calculated at checkout.

4. No Exchange, No Return, and No Refund Policy

Due to the nature of our products and to maintain the highest standards of quality and hygiene, we do not offer exchanges, returns, or refunds. Please review your order carefully before completing your purchase.

5. Product Availability

We strive to ensure the availability of all products listed on our website. However, we cannot guarantee that every product will always be in stock. In the event of an unavailable product, we will notify you and offer an alternative solution or a refund.

6. Limitation of Liability

Our company shall not be held liable for any direct, indirect, incidental, or consequential damages that result from the use of or inability to use our website or products.

7. Intellectual Property

All content, images, logos, and trademarks on our website are the property of Benang Istanbul House or its licensors. Unauthorized use of any content from this website is strictly prohibited.

8. Governing Law

These terms and conditions are governed by the laws of Malaysia. Any disputes arising from the use of this website or purchases made will be subject to the exclusive jurisdiction of the Malaysian courts.

9. Changes to Terms and Conditions

We reserve the right to amend these terms and conditions at any time without prior notice. Any changes will be effective immediately upon being posted on our website.

For inquiries, please contact us at:
benangistanbulhouse@gmail.com